Privacy Policy

Effective Date: 17/06/2026

WHO WE ARE

This Privacy Policy explains how Ocufresh Commerce LLP (“Ocufresh”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase products, contact us, or otherwise interact with us.

Data Controller:

Ocufresh Commerce LLP 134A Centaur House Ancells Business Park Fleet GU51 2UJ United Kingdom

Contact: info @ ocufresh . co . uk

INFORMATION WE COLLECT

We may collect and process the following information:

Identity Data • Name • Title

Contact Data • Email address • Billing address • Shipping address • Telephone number

Transaction Data • Order details • Payment information (processed securely by third-party payment providers)

Technical Data • IP address • Browser type • Device information • Website usage data

Marketing Data • Communication preferences • Newsletter subscriptions

HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfil orders • Deliver products and services • Provide customer support • Respond to enquiries • Improve website performance and user experience • Prevent fraud and misuse • Comply with legal obligations • Send marketing communications where permitted by law

LEGAL BASIS FOR PROCESSING

We process personal data under one or more of the following lawful bases:

Performance of a contract • Compliance with legal obligations • Legitimate interests • Consent where required

SHARING YOUR INFORMATION

We may share information with:

Payment processors • Delivery and logistics providers • IT and website service providers • Professional advisers • Regulatory authorities where legally required

We do not sell your personal information.

INTERNATIONAL TRANSFERS

Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

Access your data • Correct inaccurate data • Request deletion • Restrict processing • Object to processing • Data portability • Withdraw consent where applicable

To exercise your rights, contact:

info @ ocufresh . co . uk

COOKIES

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and support marketing activities.

You can manage cookie preferences through your browser settings.

MARKETING COMMUNICATIONS

Where permitted by law, we may send promotional communications.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

SECURITY

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

COMPLAINTS

If you have concerns regarding our use of your personal information, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any updates will be published on this page.

CONTACT US