Ocufresh

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Terms and Conditions

terms-left
terms-left

Terms and Conditions

terms-left

Terms and Conditions

Terms and Conditions
Making a purchase could not be easier. Just browse our products range for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

Shipping and Handling
UK (including channel islands)

  • FREE* 2nd class delivery (4-5 working days) FREE over £10.00
  • £4.00 1st class (1-2 working days)
  • £8.00 Special Delivery or overnight* (next working day)

We don’t do international shipping at the  moment

Delivery Schedule
We aim to dispatch orders placed before 2 pm Monday to Friday the same day (excluding bank holidays). Orders placed after 2 pm will leave on the next working day (so on Friday this will normally mean Monday). 

Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 2 pm Thursday and before 2 pm Friday will be despatched on Friday and delivered on Monday. Also, Special Delivery/Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. the Channel Islands).

We DO NOT deliver to shipping houses such as Aramex House. 

If we are out of stock of any items you will be informed via email.

Back Orders
If your item is not in stock, we will put it on backorder for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
All prices quoted include VAT where appropriate. 

Credit Card Security
All payments are handled by either SagePay, SellerDeck Payments, RBS Worldpay or PayPal and we do not store your credit card details.

We have checked and monitor that all the payment service providers (PSPs) we use are compliant with Payment Card Industry Data Security Standards (PCI-DSS). Through the PSPs above, we accept payments by the following methods:

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the “LOCK” icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. Please note that credit card statements will be debited under the name of  ‘Blumont Healthcare Ltd’ or ‘Ocufresh UK’

Governing Law
These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

Reaching Us
If you need to reach us, our contact details are:

Blumont Healthcare Ltd
23 Moortown close
Grantham
NG319GG 

Emailhelp@ocufresh.co.uk
Phone: 01476850392

We aim to respond to all email enquiries within 24 hours.

Blumont Healthcare Ltd is a company registered in England and Wales with company number 7378223. VAT registration number GB103423174

Returns and Guarantee
We try to make sure our customers are always 100% happy, not only with the products they buy but also the service we provide. However, buying online can seem more difficult for certain products. We want to reassure you that we offer you an easy and trustworthy online service. As we are owned by a qualified doctor and experts in healthcare, we understand your needs.

Our customer service team are always happy to offer advice and guidance for product selection or any enquiry you may have.

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or email giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the goods to us at your own cost. PLEASE CONTACT US FIRST FOR A RETURNS NUMBER. You must take reasonable care to ensure the goods are not damaged in the meantime or transit. The goods must be returned to: 

Blumont Healthcare Ltd
23 Moortown close
Grantham
NG319GG 

Once you have notified us that you are cancelling the contract we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.

Your rights to return goods are protected under the EU Distance Selling Directive.

Remittance Terms
Full payment required at the time of order. Please note that credit card statements will be debited under the name of ‘Blumont Healthcare Ltd’ or ‘Ocufresh UK’

Privacy and Cookie Policy
Blumont Healthcare Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Read our full Privacy and Cookie Policy here.

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